Handle inbound calls, chats, emails, and faxes from healthcare providers, resolving questions on authorizations, claims, and provider services.
Document each interaction, research issues, and ensure accurate, timely follow-up with providers.
Guide providers through processes like checking authorization status, submitting claims, and navigating the provider portal.
Curana Health is a national leader in value-based care, offering senior living and skilled nursing facilities solutions such as on-site primary care, ACOs, and Medicare Advantage plans. Founded in 2021, it serves 200,000+ seniors in 1,500+ communities across 32 states with 1,000+ clinicians.
Provide professional customer service via phone, email, and live chat, aiming to answer calls within three rings and emails within two hours.
Manage escalated issues, provide accurate product, lead-time, and delivery information, and recommend alternatives when needed.
Collaborate with Order Entry, Accounting, Purchasing, Sales, and Operations to resolve enquiries and proactively monitor shipments.
Assist World provides remote virtual assistant and customer service staffing solutions for businesses. They offer a fully remote culture with employee-focused perks like birthday bonuses, monthly raffles, and flexible, tracker-free work environments.
Lead execution of implementation projects for restaurant brands joining the Olo Platform or expanding their tech stack.
Partner with customers and cross-functional teams to ensure cohesive communication and successful product adoption.
Provide subject matter expertise, troubleshooting, and support to champion customer needs across product domains.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. With over 800 restaurant brands and a network of 400+ integration partners, Olo fosters a collaborative culture focused on innovation and guest satisfaction.
Handle calls from new customer prospects via phone, video, and email to introduce the Advice Center and match customers with appropriate advisors.
Guide customers through the Transamerica experience by gathering information and creating customer profiles to identify needs.
Schedule appointments with advisors for routine requests and facilitate communication with the advisor team.
Transamerica is a financial services company offering insurance, retirement, and investment solutions. It employs nearly 7,000 people and fosters a culture that values hard work, diversity, and work-life balance.
Manage a portfolio of 40-60 Mid-Market customers as a strategic advisor across their full lifecycle.
Drive onboarding, adoption, retention, and expansion while collaborating with cross-functional teams.
Help customers adopt AI-powered solutions and contribute to evolving Customer Success practices.
A SaaS company providing AI-powered solutions that help customers achieve measurable business outcomes. They operate as a globally distributed, remote-first team with a collaborative culture focused on empathy, transparency, responsibility, and continuous improvement.
Provide first-level support for POS hardware/software and PAR products.
Resolve operational and technical issues quickly and efficiently.
Collaborate with internal teams and third-party engineers as needed.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions such as point-of-sale, digital ordering, loyalty, and back-office tools to over 100,000 restaurants in more than 110 countries. They pride themselves on a collaborative "Better Together" culture and are committed to innovation and developing talent from within.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Investigate, manage, and resolve escalated customer complaints in line with regulatory requirements.
Work across onshore and offshore teams to ensure fair outcomes and meet service standards.
Support frontline teams to improve first point resolution and identify process improvements.
Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams.
Provide routine customer service and policy support to agents and carriers on coverage, rates, billing, and policy reviews.
Communicate via phone, email, and chat while navigating multiple systems to resolve inquiries and escalate issues.
Review and process applications, binders, endorsements, and documents, and maintain policy files in the CRM.
BTIS is a commercial insurance MGA delivering products through technology with a small-business, relationship-focused mindset. Part of Amynta Group, it has over 2,000 associates globally and values partnership, innovation, and service excellence.